As the saga of Microsoft’s Tay Twitter Bot rolls on, I’ve been thinking about near-term predictions around AI use in student services to automate some front line interactions. Good idea in theory, but Tay has shown that the technology can go sideways pretty quickly. Interactive AI isn’t the new IVR, but some seem to be thinking about it in that way. Give AI (and us) some more time.

This item was shared via LinkedIn on April 05, 2016 at 02:00PM.