Technology and consulting executive with 35+ years leading enterprise transformation, digital strategy, AI adoption, and organizational change across higher education, aerospace, defense, government, healthcare, and professional services. Recognized for translating complex technology strategy into measurable institutional outcomes — leaving organizations more agile, aligned, and capable than when the engagement began.

Career spans institutional leadership (Assistant CIO at the University of Chicago), transformation consulting (Cognizant/Collaborative Solutions, Blackboard), and executive technology leadership in a high-growth ERP and transformation consultancy (CrossVue). Directly engaged with 140+ higher education institutions and 60+ organizations across commercial, government, and research sectors. Contributor to IEEE learning technology standards, principal investigator for $2.4M in funded research, and a speaker at 100+ events across four continents.

Current focus on enterprise AI strategy and governance, SaaS/ERP transformation (Workday, Salesforce), organizational change management, technology policy, and cross-functional team leadership.

Core Competencies

Enterprise AI Strategy, Governance & Adoption	Digital & SaaS Transformation	Innovation Architecture & Program Design	Global Standards Development (IEEE)
ERP Strategy (Workday)	Client/Customer Lifecycle Management	Executive Advisory & C-Suite Engagement	OpEx & CapEx Budgetary Planning & Oversight
Technology Policy & Cybersecurity	Product Strategy & GTM	Team Building & Talent Development	Thought Leadership & Public Speaking
Learning Experience Design	Service Delivery & Service Operations Design	Organizational Change Management	Design Thinking & Transformation Strategy

Career Experience

Senior Vice President, Technology (2025-present)
Lead enterprise IT strategy and operations for the company, overseeing AI, cybersecurity, technology policy, enterprise tooling, and user support functions across a growing professional services organization. Architected and deployed Microsoft Copilot AI across the company; partnered with AI specialists to develop a scalable AI governance strategy that anticipates future adoption and avoids vendor lock-in. Co-leading the configuration and deployment of Salesforce Service Cloud as the company’s client-facing ticketing and support system, integrating a 360-degree prospect-to-client data workflow. Co-led deployment of Workday Contract Lifecycle Management (Evisort) to streamline contracting operations with an integrated data workflow. Continue to support product development, engage with prospects and clients, and serve as an internal technology thought leader and advisor.

Senior Vice President, Transformation Services (2024-2025)
Led CrossVue’s Transformation and Change Management practice, setting methodology, developing practitioners, and managing delivery quality across multiple concurrent client engagements. Served as an executive sponsor on several client projects, guiding organizations through complex Workday deployment and Phase X efforts.

Client Experience Practice Leader (2023)
Established the practice structure, service offerings, and engagement frameworks for CrossVue’s transformation and change management services. Established a fixed pricing model for organizational change management work and established a product model for transformation services. Served as a transformation architect on multiple projects ranging from non-profit to commercial clients, and oversaw the PMO office during a period of leadership change.

Associate Director, Transformation (2022-2023)
Joined CrossVue as a founding contributor to the transformation practice; led client engagements and helped build the operational and methodological foundations of the practice.

Senior Manager, Strategy & Transformation (2021-2022)
Strategy Advisor, Advisory Services (2020-2021)
Strategy Senior Manager (2018-2020)

Advised C-suite executives and institutional leaders on business process transformation, worker experience redesign, and strategic roadmap development in advance of Workday HCM, Finance, and Student implementations. Led strategic planning and roadmap design engagements, connecting organizational vision with actionable transformation outcomes across multiple higher education and commercial clients. Contributed to new service design and product development; actively participated in sales pursuits and deal capture; delivered thought leadership at Workday, marketing, and industry conferences. Managed and developed consultants and teams across concurrent advisory engagements. Delivered keynote addresses and workshops at Workday Higher Education Forums across the US and in London, building the firm’s reputation in the higher education market.

Educational Consulting Director, Strategy & Transformation (2017-2018)
Principal Strategist, Enterprise Consulting (2014-2017)
Solution Director, Strategic Solutions (2010-2014)

Worked with C-level, academic, and operational leaders to define strategy, optimize LMS/LCMS and IT investments, manage change, and transform learning across 25+ client organizations worldwide. Co-led the strategic redesign and student experience roadmap for George Mason University, applying design thinking and management consulting principles to a university-wide initiative (2016). Developed a competency-based knowledge transfer and training model for NASA/JPL’s Mars 2020 mission, tailored to unmanned spaceflight operations and critical internal knowledge continuity (2017–2018). Led product development of new consulting services and drove related go-to-market efforts; served as lead estimator and solution designer for the Enterprise Consulting practice. Contributed to the Blackboard corporate mobile strategy team (Education 2020); represented Blackboard at EDUCAUSE’s Next Generation Digital Learning Environment (NGDLE) workshop. Delivered 40+ keynotes, workshops, webinars, and panel presentations at Blackboard World, EDUCAUSE, NACAC, and regional user group events across the US, UK, UAE, and Europe.

Selected Clients: Anadolu University (Turkey), Cardiff University (UK), Dartmouth College, Drexel University, Gallaudet University, George Mason University, Grinnell College, IBM, Ivy Tech Community College, Laureate Education, Mayo Clinic, NASA/JPL, National Defense University, North Dakota University System, Ohio Board of Regents, Sheffield Hallam University (UK), Università Cattolica del Sacro Cuore (Italy), University of California System.

Assistant CIO & Executive Director, Campus & Academic Services, IT Services (2010)
Principal Investigator and Director, Project Bamboo (2008-2010, with UC Berkeley)
Senior Director, Academic Technologies (2002-2010) & IT Client Relations (2009-2010)
Director, Instructional Technology (1998-2002)
Manager, Multimedia Technologies & Services, Academic Computing (1994-1998)
Data Visualization & Multimedia Specialist, High-Performance Computing (1992-1994)

Led IT services and innovation of increasing scale and complexity across an 18-year career at a global top-10 private research university. At peak, directed a 120-person, $26M organizational unit within a decentralized institution serving tens of thousands of students, faculty, and staff. Drove campus-wide strategic investments in academic technology, student computing, learning space design, digital media infrastructure, and IT client relations through a period of transformative change in higher education technology. Co-Principal Investigator for Project Bamboo (with UC Berkeley): a $2.4M Mellon Foundation-funded initiative that convened 500+ faculty, researchers, technologists, and librarians from 100+ institutions worldwide to define shared cyberinfrastructure for arts and humanities scholarship. Designed and built landmark campus facilities including the USITE/Crerar Computing Cluster & CyberCafé, the Language Learning Center, the Digital Media Laboratory, and served as IT leadership liaison for the Logan Center for the Creative & Performing Arts. Became a nationally recognized thought leader in academic technology through 90+ keynotes, presentations, articles, posters, and panels; served as a Vice-Chair of the IEEE Learning Technology Standards Committee (2003-2007) and contributed to three published IEEE standards.

Digital Media Project Manager, Art Director & Video Production Director, and Macintosh Systems Administrator. Selected Clients: Sheraton New Orleans, Sheraton Premiere Tyson’s Corners, Palmer House Hilton (Chicago), O’Hare Hilton, Capitol Hilton (Washington, D.C.), Jackson-Kearney Group, Barnett Laboratories, Trinity Marine Group, Sheraton New York and the Trinity Marine Group.

FOH Live Sound Engineer, Lighting Engineer, Stage Technician. Selected Clients: Hard Rock Cafe New Orleans, MTV (Mardi Gras Madness), NFL (Super Bowl XXIV events), New Orleans Latino Festival, GospelFest, New Orleans Jazz & Heritage Festival, Clarence “Frogman” Henry, 24-7 Spyz, Gatlin Brothers, Buckwheat Zydeco, Tribe Nunzio, Rumboogie, Impulse, Charmaine Neville and Irma Thomas.

Collaboration & Learning Technology Consultant (1996-2009); Innovation & Enterprise IT Consultant (1990-2000); Art Director & Digital Media Specialist (1988-1992). Selected clients: Doblin/Monitor Group, University of Virginia, UNC Chapel Hill, NC State, University of Massachusetts, Robert Gordon University (UK), The British Library, DEGW (US/UK), University of Notre Dame, and others.

Seasonal and part time announcer and studio operator for live sports. KQDJ-AM/FM (1986-1991); Programming director and announcer; established the station’s first network affiliation with the Westwood One Radio Networks. WLDC-AM (1987-1990).

Advisory & Review Activities

Grant Projects

• Bamboo Planning Project (2008-2010) Co-Principal Investigator & Co-Director with UC Berkeley. A $2.4M cloud and shared-services planning initiative funded in part by the Andrew W. Mellon Foundation ($1.3M) that convened 500+ scholars, technologists, and librarians from 100+ institutions worldwide to define shared cyberinfrastructure for arts and humanities research.
• Enterprise Service Bus Evaluation Project (2006-2007) Carnegie-Mellon-led project funded by the Andrew W. Mellon Foundation to explore ESB requirements for academic and administrative IT.
• Sun Microsystems Technology Grant (1998-1999) Principal Investigator. Research project to expand access to learning and computing resources via stateless thin-client architecture.
• IBM SUR Grant for Internet Applications (1996) Participant (joint award with Argonne National Laboratory). Implemented the docuSPACE knowledge management system and trialed VideoCharger internet video streaming.
• Scribe© Manuscript Viewing Environment (1994-1996) Software Developer (with Univ. of Notre Dame). Macintosh-based tool for viewing and annotating medieval manuscripts; functionality incorporated into Kevin Kiernan’s Electronic Beowulf (British Library / Univ. of Michigan Press, 1999).

Education

Loyola University New Orleans 1987-1991 | www.loyno.edu | New Orleans, LA
BA, cum laude. Mass Communications, specialization in Broadcast Production; minor in Art & Graphic Design. Production internships: New Orleans Fire Department, MDA Telethon, KHJ-TV (Los Angeles), KCSI-TV (Jamestown, ND).

Professional Development

• Transformation Leadership Program (2026 – in progress) Southwestern Law School
• Process Accelerator Badge (2025) Lucid Software.
• Workday Student Certification with a specialization of Student Recruiting & Admissions (2018-present) Workday.
• Solving Wicked Problems with Design Thinking (2017) Mission design workshop. NASA/JPL
• Information Technology Leaders Program (2005-2006) MOR Associates. A year-long executive leadership development program with a cohort from the University of Chicago, Pennsylvania State University, MIT, and Stanford University.
• Cybersecurity Issues for Higher Education CIOs (2005) EDUCAUSE Conference Seminar
• Art of Mentoring (2005) EDUCAUSE Conference Seminar
• Project Management (1999) EDUCAUSE Conference Seminar
• Management Training Program (1999) University of Chicago
• The Nikon School (1999), Chicago, IL
• CAUSE Institute Management Program (1998) EDUCAUSE Institute
• Intermediate Digital Compositing (1996) Sony Pictures/Imageworks & Digital Domain, ACM-SIGGRAPH Conference Tutorial
• Introduction to Digital Compositing (1996) Sony Pictures/Imageworks & Digital Domain, ACM-SIGGRAPH Conference Tutorial
• Introduction to VRML, Virtual Reality Modeling Language (1995) NASA Ames & Silicon Graphics, ACM-SIGGRAPH Conference Tutorial
• Designing Effective Interfaces for Multimedia (1995) Aaron Marcus & Associates, ACM-SIGGRAPH Conference Tutorial
• Volume Visualization Techniques (1994) ACM-SIGGRAPH Conference Tutorial
• Introduction to Scientific Visualization (1994) ACM-SIGGRAPH Conference Tutorial
• VR for Visualization (1993) NASA Ames Research Center and Columbia University, IEEE Workshop on Virtual Reality

Awards & Honors

• Best in Photography category winner for Roundabout (2015) Jamestown Fine Arts Association Art Show, Jamestown, ND
• IEEE Working Group Award for IEEE Std 1484.1™-2003, Learning Technology Systems Architecture (2004) IEEE Standards Association
• Society for Technical Communication International Award for Excellence in Interactive Information Systems (1997) University of Chicago
• Best of Show, Online Communication (1997) 24th Annual Chicago Technical Publications, Art & Online Communication Competition, STC
• Distinguished Award, Technical Online Communication (1997) Chicago Chapter, Society for Technical Communication
• ACM-SIGGRAPH Computer Animation Festival Juried Selection (1996) “Hydrodynamic Simulations of Star Formation,” University of Chicago
• Award of Merit, Technical Online Communication (1996) Chicago Chapter, Society for Technical Communication
• University of Chicago Library, Partner of the Library (2008) Recognized for fostering collaboration between central IT and the Library
• Bonomo Broadcasting Award (1991) & Outstanding Student in Broadcast Production (1991) Loyola University New Orleans

Affiliations & Memberships

• ISACA (Information Systems Audit and Control Association)
• IEEE Standards Association (former Vice-Chair, IEEE Learning Technology Standards Committee, 2003–2007)
• IEEE Computer Society
• Friends of the Fine Arts, University of Jamestown, ND
• Jamestown Fine Arts Association, ND

Initiatives & Projects

• ISO 27001 Initiative, CrossVue (2026-present) Standard compliance and certification project.
• Workato Implementation, CrossVue (2026–Present) iPaaS infrastructure deployment project.
• Smartsheet Reimplementation, CrossVue (2025–Present) Consulting and delivery project management platform renewal project.
• Salesforce Service Cloud Implementation, CrossVue (2025–Present) Client ticketing system replacement project; Adobe Workfront to Salesforce.
• Workday CLM (Evisort) Deployment, CrossVue (2025–2026) Workday Contract Lifecycle Management/Evisort deployment project
• Microsoft Copilot AI Deployment, CrossVue (2025) Day-to-day AI deployment project.
• Transformation Services Consolidation & Service Redesign, CrossVue Complete, CrossVue (2022-2023)
• NASA/JPL Mars 2020 Mission Knowledge Transfer & Training Model, Blackboard (2017–2018) Developed a competency-based training protocol for unmanned spaceflight, tailored to Mars mission parameters and critical internal knowledge continuity requirements.
• George Mason University Student Experience Redesign, Blackboard (2016) Co-led the strategic redesign of the university’s student experience.
• Enterprise Consulting Service Catalog & Pricing Project, Blackboard (2015-2017).
• Internet2/Blackboard Net+ Service Validation Project, Blackboard (2014).
• Bamboo Planning Project, Univ. of Chicago (2008–2010) Co-prinicipal Investigator with Univ. of California Berkeley. See Grant Projects section.
• Logan Center for the Creative & Performing Arts, Univ. of Chicago (2007–2010) Steering committee member for the TWBTA-designed arts center.
• NSIT Solution Center (IT One-Stop), Univ. of Chicago (2009–2010) Campus-wide IT support and service center for faculty, staff, and students.
• Language Learning Center, Univ. of Chicago (2005–2008) Co-designed a pedagogically aligned, technology-enabled language learning environment.
• Digital Media Laboratory, Univ. of Chicago (2004–2005) Established a digital imaging, visualization, and creative studio for faculty and researchers.
• USITE/Crerar Computing Cluster & CyberCafé, Univ. of Chicago (1999–2000) Co-sponsored/developed a first of its kind student-focused learning space.
• docuSPACE Knowledge Management System, Univ. of Chicago (1995–1997) Co-developed a pioneering web-based user documentation platform.

Events

Writing & Publications

• “From Tech-Centric to Transformation-Centric“ corporate blog post. CrossVue, May 2024.
• “Transformation is Not Flat“ corporate blog post. CrossVue, May 2023.
• “Learning from Mars: Fast Fail Isn’t an Option“ personal perspective. Feb. 2021.
• “Beyond Boutique: Educational Technology and Value on Investment” White paper. Blackboard Consulting, Oct. 2011.
• “Mobile Agility and the Anytime, Anywhere Impact on IT” White paper. Blackboard Consulting, Apr. 2011.
• “Clouds Settle on Campus” Four-part series on cloud computing for the online edition of The Greentree Gazette, Aug. 2008.
• IEEE 1484.20.1-2007, “IEEE Standard for Learning Technology: Data Model for Reusable Competency Definitions” Contributor. Institute of Electrical & Electronics Engineers (IEEE) Computer Society, Jan. 2008
• IEEE 1484.4-2007, “IEEE Trial-Use Recommended Practice for Digital Rights Expression Languages (DRELs) Suitable for eLearning Technologies” Contributor. IEEE Computer Society, Sept. 2007.
• “That Academic Town, Chicago” The Greentree Gazette, Sept. 2007.
• “Academic Computing Must Be Nimble, Yet Stable” The Greentree Gazette, July 2007.
• “Do We Need a Place to Learn?” The Greentree Gazette, May 2007.
• “Learning Management in a Web 2.0 World” The Greentree Gazette, Mar. 2007.
• “In a Gazette Minute: Chad Kainz on the LMS” The Greentree Gazette, Jan. 2007
• “University of Chicago: USITE Crerar Computing Cluster & CyberCafé” with Shirley Dugdale, DEGW North America. Chapter 40 of Learning Spaces, Diana Oblinger, editor. EDUCAUSE, 2006.
• IEEE 1484.12.1-2002, “IEEE Standard for Learning Object Metadata” Contributor. IEEE Computer Society, 2002.
• “Knowledge Lost“ personal perspective. Circa 1999 (reposted in 2013).
• “Making Complexity Simple (Again)“ personal perspective. Circa 1998 (reposted in 2013)