Technology and transformation executive whose career has moved deliberately from building technology, to leading it, to understanding how it works across many kinds of organizations. Began in advertising, broadcasting, and digital media. Then spent 18 years at the University of Chicago, rising from one person supporting faculty research visualization to assistant CIO of a 120-person, $26M organization. Left in 2010 to learn how other institutions confronted the same problems. Over the following decade advised more than 110 organizations, from liberal arts colleges to systems serving 1.2 million students, along with healthcare, government, life sciences, and entertainment clients. That breadth reinforced a consistent lesson: technology succeeds when it fits the people who use it, the context they work in, and the outcomes the organization needs. Since 2025, has applied that lesson as an operator again at CrossVue, leading enterprise IT and AI strategy to make the firm more capable and better prepared for growth.

By the Numbers: 120 staff and $26M at UChicago, serving more than 30,000 students, faculty, and staff. More than 600 scholars, technologists, and librarians from more than 100 institutions convened through Project Bamboo, a $2.4M initiative. Nearly $300M in university construction guided through capital steering committees. A Workday rollout spanning 60 countries. 85% sustained adoption of day-to-day AI. Contract close to project start cut from three business days to under one hour. More than 100 keynotes, presentations, workshops, and publications.

Career Experience

Senior Vice President, Technology (2025-present)

Leads enterprise IT and AI strategy, reporting to the CFO. Built a partnership-based operating model that extends a lean core team through practitioners across the firm, with business leaders sharing ownership of outcomes. Set an AI strategy that separates day-to-day AI from task-oriented project AI, under governance that avoids vendor lock-in; day-to-day AI reached 85% sustained adoption. Moving client support to a customer service platform (Salesforce Service Cloud) cut contract close to project start from three business days to under one hour. A co-led contract lifecycle management deployment eliminated a further five to ten business days of delay. Now leading ISO 27001:2022 certification and implementing an enterprise integration and AI agent platform (Workato).

Senior Vice President, Transformation Services (2024-2025)
Client Experience Practice Leader (2023)
Associate Director, Transformation (2022–2023)

Helped found and then led the firm’s transformation practice, building its methods, delivery standards, and team. Led the US Peace Corps’ Workday HCM rollout and change management across the US and 60 countries. Served as transformation architect for Workday readiness at a $40B+ travel center and fuel retailer. Led the firm’s project management office through an executive leadership transition.

Senior Manager, Strategy & Transformation (2021-2022)
Strategy Advisor, Advisory Services (2020-2021)
Strategy Senior Manager (2018-2020)

Guided 29 organizations through Workday finance, HR, payroll, and student decisions, including 12 colleges and universities and four Fortune 500 companies. Led and architected Brigham Young University’s move from PeopleSoft to Workday, building on a readiness effort that cataloged 1,700 outcomes and 400 integrated systems. Designed governance and service delivery models for decentralized research universities, tying platform outcomes to institutional goals.

Educational Consulting Director, Strategy & Transformation (2017-2018)
Principal Strategist, Enterprise Consulting (2014-2017)
Solution Director, Strategic Solutions (2010-2014)

Advised 33 organizations on strategy, technology investment, and change, 27 of them in higher education. Led transformation planning for Anadolu University in Turkey, which serves about 1.2 million campus and distance students. Redesigned online learning and services for more than 89,000 online students at Ivy Tech Community College. Co-led George Mason University’s student experience redesign to improve retention. Developed competency-based training models for NASA/JPL’s Mars 2020 mission. Restructured solution design, cutting time-to-proposal by 90% and contributing to 47% sales growth in 2017.

Assistant CIO & Executive Director, Campus & Academic Services, IT Services (2010)
Principal Investigator and Director, Project Bamboo (2008-2010, with UC Berkeley)
Senior Director, Academic Technologies (2002-2010) & IT Client Relations (2009-2010)
Director, Instructional Technology (1998-2002)
Manager, Multimedia Technologies & Services, Academic Computing (1995-1998)
Data Visualization & Multimedia Specialist, High-Performance Computing (1992-1995)

Assumed responsibility for 120 staff and $26M, serving more than 30,000 students, faculty, and staff, and restructured the organization around university goals. Owned a decade of academic IT capital planning, about $21M. Served on steering committees for nearly $300M in construction, including the $114M Logan Center for the Creative & Performing Arts. Co-led Project Bamboo with UC Berkeley, a $2.4M initiative that included $1.3M from the Mellon Foundation and engaged more than 600 participants from more than 100 institutions. Built the $2.3M USITE/Crerar collaborative learning environment and grew the campus LMS to nearly 4,200 courses a year. Doubled student computing access and cut deployment time by 75% through early desktop virtualization.

Digital Media Project Manager, Art Director & Video Production Director, and Macintosh Systems Administrator. Selected Clients: Sheraton New Orleans, Sheraton Premiere Tyson’s Corners, Palmer House Hilton (Chicago), O’Hare Hilton, Capitol Hilton (Washington, D.C.), Jackson-Kearney Group, Barnett Laboratories, Trinity Marine Group, Sheraton New York and the Trinity Marine Group.

FOH Live Sound Engineer, Lighting Engineer, Stage Technician. Selected Clients: Hard Rock Cafe New Orleans, MTV (Mardi Gras Madness), NFL (Super Bowl XXIV events), New Orleans Latino Festival, GospelFest, New Orleans Jazz & Heritage Festival, Clarence “Frogman” Henry, 24-7 Spyz, Gatlin Brothers, Buckwheat Zydeco, Tribe Nunzio, Rumboogie, Impulse, Charmaine Neville and Irma Thomas.

Collaboration & Learning Technology Consultant (1996-2009); Innovation & Enterprise IT Consultant (1990-2000); Art Director & Digital Media Specialist (1988-1992). Selected clients: Doblin/Monitor Group, University of Virginia, UNC Chapel Hill, NC State, University of Massachusetts, Robert Gordon University (UK), The British Library, DEGW (US/UK), University of Notre Dame, and others.

Seasonal and part time announcer and studio operator for live sports. KQDJ-AM/FM (1986-1991); Programming director and announcer; established the station’s first network affiliation with the Westwood One Radio Networks. WLDC-AM (1987-1990).

Education

Loyola University New Orleans 1987-1991 | www.loyno.edu | New Orleans, LA
BA, cum laude, Mass Communications (Broadcast Production); minor in Art & Graphic Design

Advisory, Standards & Recognition

Advisor to Southwestern Law School’s Transformation Leadership Program (2025–present) and chair of CrossVue’s Technology Steering Committee (2025–present). Vice chair of the IEEE Learning Technology Standards Committee (2003–2007) and contributor to three published IEEE standards. Advisor to seven education technology startups (2014–2021).

Honors include the UChicago Library’s Partner of the Library award (2008), an IEEE Working Group Award (2004), and the Society for Technical Communication International Award of Excellence in Interactive Information Systems (1997).

Talks & Publications

More than 100 keynotes, presentations, workshops, and publications, including the TERENA 2010 plenary, keynotes at Grinnell College and the University of San Diego, and a chapter in EDUCAUSE’s Learning Spaces (2006).